Shipping & Delivery
1. Standard Shipping (also applicable for Free Shipping Promotions) has 2-9 business days shipping time period, from the time of dispatch, depending on your geographical location and customs clearance. Delivery to Cairns and Townsville may take up to 10 business days.
*If parcel's weight is below 500g, automatically, it is under Standard Shipping WITHOUT Signature. But, Signature on Delivery is available with additional cost.
*If more than 500g, automatically, it is under Standard Shipping WITH Signature on Delivery.
2. Orders are processed timely after the payment verification. Our handling time is about 1-2 business days. That is from Monday-Friday (weekends are not included). All orders include Tracking so that you can track your orders until your doorstep.
3. Import CHARGES and TAXES are the buyer's responsibility. We can do all we can but CANNOT take responsibility for any import charges or taxes. Please understand. Thank you.
4. Service transit time is provided by the carrier and EXCLUDES weekends and holidays.
5. We are unable to control the delivery time because it is processed by a Third-Party service provider. But if your parcel has not arrived within the expected time, please contact us and we will help you with the tracking.
6. If you are unhappy with our service or any other problem, please contact us first before leaving feedback and we will resolve the issue immediately. Thank you.