Replacements and Cancellations
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving the item/s.
We can only offer you replacements if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit.
- Photographic proofs of the damaged/broken or soiled parcels are required to process your replacements.
Kindly send your email to firstname.lastname@example.org with your order number and your photographic proofs of the item attached as well.
Can I cancel my order(s)? Yes. Cancellations must be made WITHIN 24 HOURS of order placement, unless the order has been successfully dispatched earlier than 24 hrs.
Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason.
Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
Repavera reserves the right to refuse any refund, cancellation, and replacement if it does not meet the above criteria.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us through email or by submitting a ticket at our website https://repavera.com.