Refunds and Returns
A. Full refund if you don’t receive your order.
B. A full refund/return/replacement, if the item is damaged or faulty.
C. A partial refund/return/replacement, if the item is not as described.
Photographic proofs of the item are needed to process refunds. Please send your email within 48 hours after receiving the item to firstname.lastname@example.org with your order number, tracking number, and attached photographs.
If the item is damaged, you can choose for it to be replaced (under replacement policies) and we will send you another one, OR it will be under full/partial refund depending on the case. This will be subject for approval as well.
A. Our store DOES NOT accept Returns or Exchanges for change of mind. Once an item has been received with no issue, it cannot be returned.
B. You have 48 hours to contact us and 14 business days to return the item (damaged item or an item that is not as described) from the date received. If the item is in your possession for more than 14 business days, it will be considered used, and we will not issue a refund or replacement to you.
C. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the return and your order ID.
D. We will refund your full order payment amount, upon receipt of the item in its original condition and packaging with all components and accessories included, OR you may choose to have a replacement.
We can only offer you replacements if it falls under the below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit.
- Photographic proofs of the damaged/broken or soiled parcels are required to process your replacements.
Note: Repavera will not be held liable to any lost or misroute parcels due to customer’s error in providing the correct delivery address.
E. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
F. Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the original packaging within 48 hours upon receipt of the order to get a replacement or refund.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement.
If you have other concerns, please contact our Customer Service via email email@example.com or through submitting a ticket at our website https://repavera.com
RETURN TO SENDER PACKAGES
- Repavera will not be held liable for packages that are returning to the sender. Customers are advised to carefully enter the correct addresses otherwise; the package will not be delivered.
- Once the item is received at the warehouse, we can repack, relabel, and reship them, however, you need to understand that doing so requires an additional cost. Processing and shipping cost is usually half the order total, so please be careful about the information that you provide.
3. If you think you have entered the wrong address, you need to contact us immediately in order to correct the mistake.